Comments on: Explode Your Business By Dialing In Customer Service That “SUCKS”!

By: Nick

Nick — Wed, 21 Jan 2009 22:15:56 +0000

This article reads like a future business seminar topic. Thank you.

I recently had a ‘typical’ customer service experience that involved multiple hours of being on hold. Arghh. If only more companies offered service that SUCS.

By: Kung Fu Steve

Kung Fu Steve — Fri, 16 Jan 2009 20:43:18 +0000

I like to call them “Apostles”. The ones that will support your business without a second thought.

I like the clear cut process of creating them. Thanks MJ.

By: GettingThere

GettingThere — Thu, 15 Jan 2009 16:33:25 +0000

Great article! It’s gotten to the point nowadays that getting someone on the phone that actually provides good customer service results in heart palpitations from the surprise. “wow, the guy on the other end of this line is putting in effort to HELP me, and addresses me in a cordial tone of voice…please, someone pinch me!”

By: jupa

jupa — Thu, 15 Jan 2009 10:12:46 +0000

Thank for the article. It really is about how you treat your clients and customers. It’s about emotions and memory you give to your clients. If they feel pleased they get the emotional feeling that is being hard-wired into their memory. And if customer is not envious, they will share their experiences.

By: mtnman

mtnman — Wed, 14 Jan 2009 22:01:40 +0000

Hey you! Yeah, YOU, reading this!

Post your thoughts..gimme some interaction bebe!

Good article eh? Powerful business premise…

By: mtnman

mtnman — Wed, 14 Jan 2009 21:58:53 +0000

BAAM! I like the closer son!