Why sugarcoat it. Customer service in the modern age, sucks. We have become so inundated with poor customer experiences from the businesses in our life, we now except crappy customer service as a standard of expectation.
Don’t let a $10/hr employee ruin a $500 million capital investment.
When I was in my 20's, they laughed and said I was nuts. "MJ! You're dreaming!" Then, I got the last laugh. I retired in my 30's and now live a dream. Those same people now whore their life away for a paycheck only to reclaim their salvation on the weekend. With a correctly executed Fastlane plan, everyday of your life can be your weekend.
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